You may, at any time from any page on site, click on the home button to return to the main page. Click on the wood pilings icon or on the pelican/sailboat icon.

How do I open my account and register my site name?
a. Click REGISTER on left panel on home page.
b. Select yes to certify that you are 13 years or older and click continue.
c. Please fill out the form on the Welcome Aboard application page and click Register.
d. Additional questions may be sent to the "Contact Us" link on the main page.

Can I have more than one name? If so, how do I add an additional name?
Though we do not encourage it, you are allowed to register up to 15 names. SafeHarborGames reserves the right to purge unused names, and excessive number of usernames when needed.
If you are currently logged in you must return to the home page and click LOG OUT.
You then Re-register with your new name as a new account.
Follow the steps as a new registration.
Additional questions may be sent to the "Contact Us" link on the main page.

How do I change my password or email information?
First, make sure you are logged in, and return to the Home Page (click on the icon at the top right corner of this page).
Click on "My Account" on the left hand side, and follow the prompts to change your information.
You only need to fill in the boxes for those things that you want to change, then click on Save Changes to make the changes permanent.

What do I do if I forget my password?
Click on Forgot Password on home page under the LOGIN area.
Fill in the form for your request, and you will be sent a new password. Please make sure that you fill in all the information.

Who can help me with download and installation problems?
Click the link on the home page listed as DOWNLOADS. All instructions will be posted.
There is also an email for any questions you may still have.
Additional questions may be sent to the "Contact Us" link on the main page.

How do I contact the programmers to report any game questions or to report problems?
Please email any questions, suggestions or problems you have in regard to the games using the "Contact Us" link on the home page.
They are read daily and will be answered swiftly.

How do I add a friend to my Friends list?
There are two ways to add a new friend to your list.

1. Left mouse click on the name in the listing on the right side of the lobby window and drag it to one of the headings in your friends list. Release the mouse and it will added to your listing.
2. Click on Friends on the upper left corner of your friends list and select Add New Friend in the drop down. Type in their name and click enter.

How do I organize my Friends in groups?

• You can divide your list into groups by clicking on friends, typing the name under groups that you wish to add. As soon as you add your first name to that header it will appear on your list.
• Remove a name from your list by using a right mouse click on the name and clicking on "remove friend".

How do I copy my Friends list from one username to another?
Here are the steps :

• Login to the name you want to copy your friends list from.
• Open your friends list.
• Click on File, then click on Export Friends List. Give it a name that you can remember, like AllMyFriends, then click save.
• Now, login to the name you want to copy your friends list to.
• Open you Friends list.
• Click on File, then click on Import Friends list. Double-click on the listname that you save for all your friends (AllMyFriends, if you used that), You now have your list copied.

I want to be able to send broadcast messages only to a specific group of people on my friends list.
The trick is that broadcast allows you to send a message to all the people on your list, not part of it. So, you must create different copies of your Friends list. One of them should only have the players you want to broadcast on.
Here are the steps :

1. Open your friends list
2. Click on File, then click on Export Friends List. Give it a name that you can remember, like AllMyFriends, then click save.
3. Now, delete players you don't want to broadcast, and add anyone you want to broadcast to your list.
4. Once this is done, save this list by Clicking on File, then Export Friends List, only this time, give it a different name, like BroadcastList, then click save.
5. Now, lets restore your original friends list. Click on File, then click on Import Friends list. Double-click on the listname that you save for all your friends (AllMyFriends, if you used that), You now have your original list back.

When you want to broadcast, first save your current friends list with all the names, if you have change it anyway (see #1 above). Then click on File, Import Friends list, and doubleclick on you broadcast list you save (BroadcastList, if you used that). Now, the only players on your list are the ones you want to broadcast. Do your broadcast, and then you restore your original list (see #5 above).

How do I change my Status?
Change your status by clicking on status at the top of your SHF list.

• Online means you are open to receive messages.
• Busy means you are at the computer, you can receive a message but probably will not be ready to respond. Your message will be waiting for you when you are prepared to answer. This is shown with a small red circle next to your name.
• DND means you are not available to take a message. They will receive a message that they can not chat with someone when they are DND ... It shows with a black circle in front of the name.
• Offline means you have not logged into your friends list and can not receive messages. This is indicated with a grey circle in front of the name.

How do I see my Friends in my Friends List?

• Under options you can opt to show only those players who are presently ONLINE. If you wish to see your full list you would uncheck the "show only online".
• If your Friends list doesn't automatically come up when you enter the room click FILE on the upper left corner of the lobby and click Restart Friends on the drop down.

How do I handle a disruptive player who is harassing me?
You have the option to block them completely by clicking on their name and selecting block in the lobby listing on the right, in the lobby chat or from your SHG Friends list. When a player is blocked they can't send you messages and they can't enter your game table. They will receive a grey box that tells them they have been blocked. You will see them online, but they will not see your status.

You may also choose to place the player on Ignore. Ignore will stop you from seeing their chat in the lobby and at a game table. However, they can still message you.
Ignores or Blocks are permanent until you remove them.
You as a player have the most powerful tools on site.
If additional help is needed you may email [email protected]. We must have documentation of the offense.
You may contact any Crew Member who is logged onto the site. We suggest you add the Crew Members to your Friends List so you may contact them if you need assistance immediately.
All emails will be dealt with on their individual merit.

How do I screen capture?
a. Left mouse-click on the area you wish to copy.
b. Hold the Alt key, and press the Print Screen key.
c. Open Wordpad, click in, do a right mouse-click, and select Paste.
d. Save the document to a file.
e. Email the document to [email protected] as an attachment.

How do I become a Crew Member?
Click on Applications on the main page.
Please fill out the application with all the necessary information and click Send Mail.
You will be notified as soon as the application is reviewed.
Notification will be sent to your Email of Record (EOR).

How do I apply to have my league/ladder on the site?

Click Application on the home page.
On the selection bar you will see Applications. Click on the drop down arrow, and select League/Ladder Rooms.
Please fill out the Private League/Ladder application. When you are done click Send Mail.
You will be notified as soon as your application is reviewed.
Notification will be sent to your Email of Record (EOR).

How do I apply to become a host for SHG tournaments?
Click Application on the home page.
On the selection bar you will see Applications. Click on the drop down arrow, and select Host.
Please fill out the Cruise Director (Host) Application and click Send Mail.
You will be notified as soon as your application is reviewed.
Notification will be sent to your Email of Record (EOR).

How do I enter the Game I wish to play?
To enter the game area you must first be logged in with your SHG name.
When that is complete, follow the steps below.
Click on the Game icon on the main page.
"Spade" icon for the Spades card game.
"Heart" icon for the Hearts card game.
"Backgammon board" icon for the Backgammon game.
"Cards logo" for the Canasta game (under construction at this time).

This will take you directly to your game of choice.
There is a selection bar for each game with all the information you will need to enjoy your stay.
There is also a listing for the individual rooms.
They are broken into:

• The Beacon
  Social Play--Non-Rated games
• The Bridge
  Competitive -- Non-rated web-based tournament
• The Watch
  Rated
• The Helm
  Daily tournaments and Special Events rooms
• The Anchor
  League/Ladder private rooms

Can I find instructions or hints on how games are played?
Yes you can. On the main page there are presently four icons for the games we have at this time.
"Spade" icon for the Spades card game.
"Heart" icon for the Hearts card game.
"Backgammon board" icon for the Backgammon game.
"Cards logo" for the Canasta game (under construction at this time).

Once you have selected the game you wish to learn, click on that icon and the game page will open for that game. You will find a selection bar across the top of the page.

Select How to Play/Glossary and you will find complete instructions on how the game is played along with a Glossary.
There is additional information regarding the individual game features that will be helpful.

The link League and Tournaments will give you an opportunity to see what Hosting groups, Leagues and Ladders we have on site.

Where do I find news about SHG's daily tournaments?
Each individual game has its own tournament schedule.
Click on the Icon on the home page to go to the game you want to see and the game page will open.
There are two ways to look at the tournament schedule.
a. Click Tournament Schedule on the selection bar at the top center of the page and this will open the tournament schedule.
b. Click the date on the calendar on the left side of the game page under the clock to select which day you would like to view. This will bring up the schedule for that individual day. The schedule will give you the Tournament Group, Host, Room, Time and Format listings for that day.

Where do I see my rating for my games?
Once you have clicked the icon to select the game on the home page, you will see the selection bar across the top of the page.
Click on Ratings. This will link to the page with that information.
Each game has its own ratings section.

Where do I find all the rules of the site?
On the home page you will see the selection bar on the top of the page. Select Site Policies.
When you click on Site Policies it will redirect you to the page where you may view all the site documents.
Click the drop down arrow under Site Policies. You will find a wide selection of Safe Harbor Games Documents.
Of special interest to players would be:

• Cruise Guidelines
• Crew Member FAQ
• Emoticons FAQ
• Site Features
• Site FAQ

Click on any of these and the document with full explanation will appear for your viewing.

How do I sign up for a Yacht Club Membership and what are the benefits?
Click the selection bar on the main page for Yacht Club FAQ.
You will see a selection for Yacht Club Memberships with the drop down arrow.
Click on that drop down for additional information and instructions.

My company would like to advertise with you. How do we do this?
Click on the selection bar on the main page for Advertise with Us.
Clicking on this link will open an email.

You may at any time and from any page on site click on the home button to return to the main page. You may use either the wood pilings icon or our pelican/sailboat icon.

Please let us know if there are any areas we have not covered that you feel will make your gaming experience more comfortable by using the "Contact Us" link on the main page.